Privacy and Legal Information

1. Data Controller

The Data Controller for personal data collected through the Su Bisu website and communications relating to stays is De Luca Carmela, with address at Via Maltineddu, 112, Murta Maria, Sardinia 07026, Italy.

Brand: Su Bisu. Email: info@su-bisu.com. Website: www.su-bisu.com. CIN: IT090047C2000R7345.

2. Personal Data Collected

Su Bisu may collect name, surname, email, phone number if provided by the guest, WhatsApp contact if the guest contacts Su Bisu via WhatsApp, country of origin, arrival and departure dates, number of guests, booking details, estimated arrival time, special requests, check-in data and technical website data.

Technical data may include IP address, browser data, device information, visited pages, date and time of the visit and data needed for website security and operation.

3. Purposes of Processing

Data is used to respond to enquiries, manage quotes and bookings, manage deposits, payments or balances where applicable, facilitate check-in, send arrival instructions, manage the stay, provide assistance and local recommendations, comply with legal obligations and ensure website security.

4. Legal Basis for Processing

Processing may be based on pre-contractual or contractual steps requested by the guest, compliance with legal obligations, Su Bisu's legitimate interest in managing communications, bookings and website security, or consent where required, for example for non-technical tracking tools.

5. Processing Methods

Data is processed using digital, telematic and, where necessary, organisational tools, in accordance with fairness, proportionality, confidentiality and security.

Su Bisu adopts reasonable measures to limit access to data to the people and providers who need it for the purposes described on this page.

6. Data Retention

Data is retained for the time needed to respond to enquiries, manage the stay, comply with tax, accounting and legal obligations, protect Su Bisu's rights and manage any disputes.

Data that is no longer needed is deleted or anonymised when there is no legal obligation or legitimate interest requiring retention.

7. Data Recipients

Personal data is not sold to third parties.

Data may be shared, within the limits necessary, with hosting providers, email providers, form or enquiry tools, messaging services such as WhatsApp, booking platforms, payment services, fiscal or legal advisers, collaborators or suppliers involved in managing the stay and competent authorities where required by law.

8. Transfers Outside the European Economic Area

Some digital providers or communication services may process data outside the European Economic Area. Where this occurs, the transfer is managed under safeguards provided by applicable law, such as adequacy decisions, standard contractual clauses or other available legal instruments.

9. User Rights

Users may request access, rectification, erasure, restriction, objection to processing and data portability in the cases provided by law. Where processing is based on consent, users may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Requests can be sent to info@su-bisu.com. Users also have the right to lodge a complaint with the competent supervisory authority.

10. Cookies and Tracking Tools

The website may use technical cookies necessary for operation, security and page functionality.

If analytics tools, Meta Pixel, Google Ads, embedded maps, videos, review widgets or similar tools are used, consent management may be required under applicable law. User preferences must be respected where consent is necessary.

11. Contact Forms

When a user completes a contact form, the data entered is used to respond to the request and manage any communications relating to the stay.

Short notice to show under forms: "The data entered will be used to respond to your request and manage any communications relating to your stay. Read the Privacy and Legal Information."

12. Contact via WhatsApp

If a guest contacts Su Bisu via WhatsApp, the data communicated is processed to reply to the message, manage the request and organise any stay details.

WhatsApp is a third-party service. Guests should avoid sending sensitive data, documents that have not been requested or unnecessary information via WhatsApp.

13. Nature of the Services

Su Bisu provides information and services relating to short stays, holiday homes and hospitality in Sardinia. The website may include local information about beaches, experiences, the area, activities and additional local recommendations where available.

Local information is provided with care, but may change due to season, availability, weather, provider rules and external conditions.

14. Quotes and Bookings

Sending an enquiry does not automatically confirm a booking. A booking is confirmed only after explicit confirmation by Su Bisu and, where required, payment of a deposit, advance payment or balance.

Specific cancellation, payment, security deposit or stay conditions may be communicated during the quote or confirmation stage.

15. Prices and Availability

Prices and availability may vary by dates, length of stay, number of guests, season, property, cleaning, tourist tax, extra services, deposits, third-party costs or custom requests.

Information published on the website is informational and may require direct confirmation by Su Bisu.

16. Check-in, Documents and Legal Obligations

Under Italian legal obligations relating to hospitality and guest registration, Su Bisu may need to collect check-in data and communicate guest details to the competent authorities where applicable.

Guests must provide correct and complete data. Failure to provide required data, or providing inaccurate data, may delay or prevent check-in.

17. House Rules and Guest Responsibility

Guests must respect the house rules, including check-in and check-out times, safety, waste disposal, proper use of facilities and equipment, parking, noise, undeclared guests and care of the accommodation.

The guest is responsible for damage, improper use of the property or behaviour that does not comply with the communicated rules.

18. Links to External Websites

The website may contain links to platforms, maps, booking services, social networks, suppliers or other external websites. Su Bisu does not control those sites and is not responsible for their content, services, availability or privacy practices.

19. Ownership of Content

Texts, images, logo, editorial content and materials on the website are owned by Su Bisu or used with permission, unless otherwise stated.

Copying, reproducing, distributing or using website content without written authorisation is not permitted.

20. Changes to This Page

Su Bisu may update this page to reflect changes in law, technology, organisation or the services offered. The version published on the website indicates the last updated date.

21. Contacts

Email

info@su-bisu.com

Address

Via Maltineddu, 112, Murta Maria, Sardinia 07026, Italy

CIN

IT090047C2000R7345